Frequently Asked Questions
Everything you need to know about your MotionGrey experience.
What is the standard shipping time for MotionGrey products?
Most orders are processed within 1-2 business days. Depending on your location, shipping typically takes between 3 to 7 business days via our standard courier partners.
How long is the warranty on your standing desks and chairs?
We take pride in our quality. Our motorized standing desks come with a 5-year warranty on the frame and motor, while our ergonomic chairs are backed by a 2-year limited warranty.
What is your return policy if I am not satisfied?
We offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery in its original packaging for a full refund.
Do you offer assembly services for your furniture?
All MotionGrey products are designed for easy DIY assembly and include comprehensive manuals. However, we can recommend third-party assembly services in select urban areas upon request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Google Pay. We also offer flexible financing options through PayBright for easy monthly installments.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website to monitor your delivery progress.